![]() It took over an hour to get a replacement which was too late to use. I went to use the hairdryer, but it was broken. Not the experience we had expected as our first time there. When we went to the game room to exchange the tickets in the machine it was acting up where it took the tickets but did not add them to the kids' cards. ![]() This was supposed to be a stress-free birthday weekend to celebrate my son's 10th birthday. The food was not the greatest either, my kids would not eat anything from the shops they had for lunch, and one threw up from the smell of the pizza alone, they only ate from the buffet which we were overcharged for as well. We asked for seating help to learn it would be an additional cost of $106.85 to put our shoes and towels down. There was Zero seating available, the kids were getting extremely anxious at this point just wanting to explore, get wet, and have fun. After 20 minutes of us all walking around the perimeter of the water park, there was not a single place for us to put our shoes and towels down. Annoyed, we diverted our attention to the main attraction, the indoor water park, and the reason for our stay with Great Wolfe. Towels arrived, yet still no soap or toiletries we had to leave the resort and go buy some. We made the same requests, that being towels and soap, shampoo, and conditioner. It is one thing to learn construction occurring and another that it begins at 6 am. A picture containing toilet, indoor, wall, bathroom Description automatically generated Saturday 11/5, we were woken at 6 am by the outdoor construction right outside of our room and the same occurred on Sunday. This resulted in yet another call to the desk. ![]() Considering covid and all, one would think at the very least, the bathroom would be clean, considering covid and stocked with trial-size soap, shampoo/conditioner, and at the very least towels to dry our bodies or hands seeing the room was one of the most expensive ones offered to accommodate 6-8. The bathroom was disgusting! The toilet was obviously not clean and had feces stuck to it, obviously not cleaned more than likely by the looks for quite some time. If you don't use their app the phone just rings and rings. We waited for them to com to no avail and went to the desk to retrieve the blankets and sheets. We had to contact the desk for the accommodation of sheets and blankets we were told a minimum of a 15-minute wait or to visit the desk if we wanted it quicker. There were no blankets or flat/fitted sheets for the pull-out sofa bed. The kid's sleeping area had damaged furniture my son got a splinter from, a large hole in the wall behind the TV console which was obvious from the sheetrock debris left all over the floor. When we arrived in our room, it was not anywhere near the level of cleanliness or stocked as one would expect when paying 650.00 a night. We arrived shortly after 8 pm and stood in line to check in for upwards of 45 minutes. Given the amount of money spent by far, this was a letdown. Huge disappointment, with the Great Wolfe Lodge in PA. We spent over $1,400 for two nights at the lodge and they tried to cheat us for $80. Apparently, there is no billing department number you can call and the operator never picks up. I wonder how many unsuspecting guests they did this scam to. Then, at the very end of the bill was a charge that we did not incur. First, no bill was sent to me until I requested numerous times. I am having a difficult time finding someone at Great Lodge that is able to help with this refund issue. We never even stepped inside the restaurant during our stay so how is this charge possible. However, there was a charge of $79.72 for loose moose breakfast we did not incur. We did not receive our bill after checkout and, after realizing the final charge to my credit card does not reconcile with our purchases at the lodge, I called the lodge numerous times to obtain our bill. We stayed at Great Wolf Lodge at Poconos, PA from.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |